ACC News | ‘Thank You!’ – Rhea Hanrahan, 2023 Annual Conference Committee Chair

ACC 45th Annual Conference Attendees,

I hope this message finds you well and full of inspiration following our recent annual conference. It was an event to remember, and I want to extend my heartfelt gratitude to all of you for your active participation and enthusiasm.

You asked for more networking opportunities and interaction with your fellow ACC members, and I hope that’s exactly what you found in Vancouver. Our chosen theme, “Invited. Informed. Included. Opening doors and expanding networks,” came to life in a way that exceeded all expectations. The highlights of our conference were our incredible keynote speakers, who captivated us with their insights, wisdom, and humor.

Eric Pateman, CXO of YVR, brought an invaluable perspective to the table as he delved into the passenger experience, offering us a glimpse into the intentionality of creating seamless, unforgettable journeys that provide a personal touch in an age of automation. His insights left us with a deeper understanding of the delicate balance between convenience and providing a welcoming atmosphere while creating a sense of belonging for passengers.

Geordie Aitken took us on a journey through his session titled, “The Cauldron of Change,” exploring the pathways to create an environment where employees can build connection and find meaning in the face of challenges that leads to transformation and personal growth. His words resonated with many as we navigate the ever-evolving landscape of our industry in a post-COVID world.

And, of course, who could forget the delightful and insightful Kristin Scroggin? She had us in stitches describing the often-complex realm of generational quirks, workforce retention, and where to look to develop our future leaders. Her unique blend of humor and wisdom left us with a renewed appreciation for the importance of cultivating our professional aptitude and those ever-elusive “soft skills.”

Congratulations again to our award recipients; Eric Potts of Freese & Nichols who was awarded the 2023 ACC Board Chair Award; Huntley Lawrence who was awarded the 2023 ACC Aviation Award of Excellence; and the FAA Office of Airports which was awarded the 2023 ACC Agency Best Practices Award.

To all conference participants: your active engagement, insightful questions, and meaningful conversations have contributed significantly to the success of this conference. As we wrap up this chapter, we look forward to applying the knowledge gained, connections formed, and ideas generated to shape our industry’s future.

Once again, thank you for making this conference an exceptional and memorable event. We look forward to seeing you at future events as we continue to open doors and expand our networks together.

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